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24, Trinity Buoy Wharf, 64 Orchard Place
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Tenants Guide

Tenants Letting Guide

Ivory & Hatton understand that it can be very stressful moving home and will work with you to find the right property to suit your needs.

Here is a systematic guide on how the process works from your initial enquiry to the end of your agreement; this should help answer any questions you have.

Once you have read the below or you require further information or information around the latest properties that are available please don't hesitate to give us a call to discuss your requirements.

Ivory & Hatton looks forward to welcoming you and finding you your new home!

Finding a Property

Ivory & Hatton has an extensive portfolio of many properties in a variety of areas ranging from studio apartments to 5 bedroom houses to suit your needs.

Ivory & Hatton also has contact with local investors and developers so even if at the point of enquiry you are unable to see a property that suits please register your interest as the list changes daily as new properties are taken on but not yet marketed.

Once Ivory & Hatton have found suitable properties for you, we will arrange viewings on these and meet you to show you the accommodation and any facilities that are included.

Deposit and Referencing

Once you have found the property of your choice Ivory & Hatton will ask you for a holding deposit. This is usually £500.00.

The amount is taken in order to ensure that Ivory & Hatton take no other viewings on the property whilst negotiations are made on your behalf with the landlord.

Once all terms and conditions are agreed between yourself and the landlord, Ivory & Hatton will require information from yourselves in order to process references with an industry accredited credit reference agency. Once formally agreed a tenancy contract will be drawn up and a moving date formally agreed.

Tenancy Agreement

A standard tenancy agreement is usually 12 months with the ability to renew at the end of this term. This can be flexible with break clauses built into the contact at the time of preparation to ensure flexibility on both the tenant and landlords side.

Both Landlord and Tenant(s) will be required to sign the tenancy agreement prior to the tenancy commencing, the agreement outlines both tenant and landlord obligations.


Upon your moving in date, Ivory & Hatton require a security deposit (this is normally six weeks agreed rent) and one months in advance rent. The total sum must be cleared funds or cash. The holding deposit will be deducted from the sum owed at this time, less any fees applicable.

The security deposit will be held by the landlord or Ivory & Hatton in a government accredited tenants deposit scheme and will be returned to you at the end of the tenancy agreement subject to everything being in order.

Utility Bills

Unless previously specified in your contract, the Tenant is responsible for all utility bills (excluding maintenance charges if occupying a leasehold property).

As a tenant you will therefore be responsible for Council tax, Water Rates (if not included in the landlords maintenance charge,) Gas and Electricity and any contents insurance you wish to purchase. These items should be taken into consideration when budgeting for your new property.


An inventory of the property condition, furniture, fixtures and fittings will be prepared by the landlord or independent inventory clerk. The tenant and landlord will be required to sign a copy to ensure both parties are in agreement at the start of the tenancy.

The agreement is designed to protect both the tenant and the landlord against disputes around the condition of the property and its contents at the end of the agreement.

At the end of the agreement, the inventory will be used to compare the condition of the property and a formal check out documentation prepared. The inventory clerk will also determine if any damage arisen during the tenancy is attributable to the tenants, to "fair wear and tear" or to the landlord as required maintenance.

Management of the Property

Either Ivory & Hatton or the landlord direct will manage the property. You will be notified of contact numbers for queries or issues during your tenancy agreement. Any maintenance work required on the property will be approved by Ivory & Hatton or the landlord direct and will be performed by accredited local contractors and arranged for you.

Property Inspections

If we are instructed as managing agents for your property, we will carry out quarterly inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually agreed convenient time.

Rental Payments

Rental payments are always made by standing order from one of the tenants' bank accounts (to cover the total rental due for the property.) The payments will be made into the landlords account with the exception of managed properties which are paid directly to Ivory & Hatton.

Renewals / End of Tenancy

Ivory & Hatton will contact you 2 months prior to the end of the tenancy agreement to enquire if you wish to extend.

If you do not wish to extend, then the original end of tenancy date signed on the contract is applicable and will require you to move out of the property on this date.

Security deposits are returned after the end of the contract subject to everything being in order.

During this time, you will need to accept viewings on the property for new tenants as Ivory & Hatton market the property. Ivory & Hatton will contact you in advance to notify of these times and ensure this is suitable for you.